Snuglet Care is currently owned and operated by Relayt Social Private Limited ("Snuglet", "we", "us", "our"), which is the data controller for the services described in this policy. We operate the website snuglet.in, the booking app at app.snuglet.in, and the Snuglet Partner app used by approved caregivers. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our platform.
By using Snuglet Care, you agree to the collection and use of information as described in this policy. If you disagree, please stop using the Platform.
| Category | Examples | Why we need it |
|---|---|---|
| Identity | Name, phone number | Account creation, booking confirmation, caregiver communication |
| Child information | Child's age, care requirements | Matching the right caregiver and session type |
| Location | Home address or area for the session | Dispatching the nearest available caregiver |
| Caregiver location | Precise and approximate device location from approved caregivers, including periodic background location during an active or arrived childcare booking | Estimating travel time, confirming caregiver presence at the booking address, and supporting family and caregiver safety |
| Payment | Payment method, transaction ID | Processing bookings and refunds |
| Usage data | Pages visited, actions taken in the app, device type | Improving the Platform, diagnosing issues |
| Communications | WhatsApp messages, support chat history | Resolving queries, quality assurance |
We do not collect sensitive personal data such as biometrics, financial account numbers, or government ID numbers from parents. Caregiver ID verification is handled through our internal HR process, not stored in the parent-facing platform.
Precise foreground location is required to view and receive bookings, calculate booking distance, and estimate travel time. Background location is required only when a caregiver starts or marks a booking as arrived, so attendance and safety tracking can operate during the active booking even when the app is closed or not in use. Caregivers who have not granted the required location access can still access their profile, this privacy policy, and logout controls. Background updates are intended to occur approximately every 15 minutes during an active booking; timing may vary because Android controls background task scheduling.
We use your data to:
We do not use your data for automated decision-making that has legal or similarly significant effects on you.
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
When data is no longer needed, we delete it securely or anonymise it so it can no longer be linked to you.
We take security seriously. Measures we use include:
No system is 100% secure. If we ever become aware of a data breach that affects you, we will notify you promptly and take appropriate remedial action.
You have the right to:
Caregivers can withdraw location permission at any time through their Android device settings, but booking access and active-booking actions will be unavailable until the required permission is restored. Logging out of the Snuglet Partner app also stops its scheduled background-location work on that device.
To exercise any of these rights, email us at support@snuglet.in or WhatsApp us at 8073 586 101. We will respond within 30 days.
Our Platform is designed for use by adults (parents and guardians). We do not knowingly collect personal data directly from children under 18.
We do collect limited information about children - specifically age and care notes - as provided by the parent or guardian, and use it solely to provide the right caregiver match. This information is treated with the highest level of care and not used for any other purpose.
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top and notify you via email or an in-app notice if the changes are material.
Continued use of the Platform after changes are posted means you accept the updated policy.
For any privacy-related questions or requests, contact us at:
We aim to respond to all privacy requests within 30 days.